The Axora ("Axora", "we", "our", or "us") respects your privacy. This Privacy Policy explains how we collect, use, and protect information when you use our website, applications, AI receptionist, and related services.
Information We Collect
Depending on how you use Axora, we may collect:
- Name, email, phone number, and business information
- Business details, services, pricing, FAQs, and settings
- Messages, conversations, leads, and appointment requests
- Technical information such as IP address, browser, device, and usage data
- Subscription and transaction information
Payment card information is processed by our payment provider, Paddle, and is not directly stored by Axora.
How We Use Information
We may use information to:
- Provide and operate Axora services
- Operate AI receptionist features and generate responses
- Process leads, appointments, and customer requests
- Manage accounts and subscriptions
- Provide support and service communications
- Maintain security and prevent abuse
- Improve our services and comply with legal obligations
AI & Third-Party Services
Axora uses third-party AI and infrastructure providers to deliver its services. Information relevant to conversations may be processed by these providers to generate requested AI responses and operate Axora.
We do not sell personal information or customer conversation data for advertising purposes.
Business Customers
Businesses using Axora may provide information about their customers, visitors, employees, or other individuals. Those businesses are responsible for providing appropriate privacy notices and ensuring that their use of Axora complies with applicable privacy laws.
Businesses should avoid collecting sensitive personal information through Axora unless the relevant feature is specifically intended and authorized for that purpose.
Information Sharing
We may share information with trusted service providers when necessary to operate Axora, process payments, provide AI functionality, communicate with users, maintain security, or comply with legal requirements.
We may also disclose information as part of a merger, acquisition, restructuring, or sale of business assets, subject to applicable law.
Data Retention & Security
We retain information only for as long as reasonably necessary to provide our services, maintain accounts, meet legal obligations, resolve disputes, and maintain security.
We use reasonable technical and organizational measures to protect personal information. However, no online service can guarantee absolute security.
International Processing
Axora and its service providers may process information in countries outside your country of residence. Where required, we use appropriate safeguards for international data transfers.
Your Privacy Rights
Depending on your location and applicable law, you may have rights to access, correct, delete, restrict, or object to the processing of your personal information.
To make a privacy request, contact us at hello@theaxora.com.
Cookies
We may use cookies, local storage, and similar technologies for functionality, preferences, analytics, security, and service improvement. Where required by law, we will provide appropriate choices regarding non-essential technologies.
Children's Privacy
Axora is intended for businesses and general audiences and is not directed toward children. We do not knowingly collect personal information from children for account creation or purchasing services.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date.
Contact Us
For privacy questions or requests, contact:
The Axora